Terms & Conditions
Last Updated: 01/01/2025
Welcome to GATEWAY TRAVELS LLC, UAE. These Terms & Conditions govern your use of our website, services, and assistance relating to UAE visa services, travel arrangements, flight bookings, hotel bookings, holiday packages, and other related services.
By accessing our website or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
GATEWAY TRAVELS LLC, UAE, based in the United Arab Emirates, provides travel and visa-related assistance, which may include:
UAE visa application assistance
Tourist and visit visa services
Visa renewal and extension assistance
Flight ticket booking
Hotel and accommodation bookings
Travel packages and holiday arrangements
Airport transfer arrangements
Travel insurance assistance
Other travel-related services
The availability of specific services may vary depending on applicable UAE laws, government regulations, airline policies, immigration requirements, and third-party service providers.
2. Visa Services
Our visa services are provided as an application assistance and processing service. We do not guarantee that a visa application will be approved.
Visa approval, rejection, cancellation, duration, validity, entry conditions, and other immigration decisions are determined solely by the relevant UAE government authorities and immigration authorities.
We are not responsible for:
Visa rejection by the relevant authorities
Delays caused by immigration or government authorities
Changes in visa regulations or eligibility requirements
Additional documentation requested by authorities
Restrictions imposed on individual applicants
Previous immigration violations or bans
Incorrect or incomplete information provided by the applicant
Delays caused by public holidays, technical problems, or government system interruptions
Applicants are responsible for ensuring that all information and documents submitted to us are accurate, complete, valid, and genuine.
3. Customer Responsibilities
Customers must provide accurate and complete information and documents required for the requested service.
You agree to:
Provide genuine and valid documents.
Provide accurate passport and personal information.
Inform us of any previous visa refusals, overstays, immigration violations, or travel restrictions where relevant.
Respond promptly to requests for additional information or documents.
Ensure that your passport and other required documents remain valid.
Comply with UAE immigration laws and regulations.
Review all booking and application information before confirming the service.
We reserve the right to refuse or discontinue a service if we reasonably believe that the information or documents provided are inaccurate, fraudulent, incomplete, or unlawful.
4. Visa Fees and Service Charges
Visa fees may include government fees, immigration charges, airline or third-party charges, and our service or processing fees.
The applicable charges will be communicated to the customer before processing wherever reasonably possible.
Government fees and third-party charges may be non-refundable even when a visa application is rejected, cancelled, delayed, or withdrawn.
Our service fees may also be non-refundable once processing or submission has commenced, subject to the refund policy communicated at the time of purchase.
5. Visa Approval and Processing Time
Any processing time quoted by us is an estimated timeframe only and is not a guarantee.
Processing times may vary due to:
Immigration authority processing
Public holidays
Government system maintenance
Additional security checks
Requests for additional documents
Changes in immigration procedures
High application volumes
Circumstances beyond our control
Customers should not make non-refundable travel arrangements solely on the basis of an estimated visa processing time unless they are willing to accept the associated risk.
6. Flight Bookings
Flight bookings are subject to the terms and conditions of the relevant airline.
Customers are responsible for checking:
Passenger names
Travel dates
Departure and arrival times
Baggage allowance
Airport details
Transit requirements
Visa and entry requirements
Once a ticket has been issued, cancellation, modification, refund, and rebooking are subject to the airline’s applicable rules and fare conditions.
Any airline penalties, cancellation fees, fare differences, or administrative charges may be payable by the customer.
7. Hotel Bookings
Hotel reservations are subject to the terms and cancellation policies of the relevant hotel or booking provider.
The customer is responsible for reviewing:
Check-in and check-out dates
Number of guests
Room type
Meal plan
Cancellation conditions
Additional hotel charges
Tourism fees, deposits, or other applicable charges
We are not responsible for services, facilities, or policies controlled by the hotel or accommodation provider.
8. Travel Packages
Travel packages may include transportation, accommodation, tours, activities, transfers, meals, or other services as specified in the booking confirmation.
The exact services included will be communicated to the customer at the time of booking.
Changes may occur due to weather conditions, operational requirements, government restrictions, supplier availability, or other circumstances beyond our control.
9. Payments
Payments must be made using the payment methods made available by [Company Name].
A booking or application may not be considered confirmed until the required payment has been received.
We reserve the right to suspend or cancel a service where payment has not been received as required.
Any applicable taxes, government charges, bank charges, payment gateway fees, or third-party charges may be payable by the customer.